Return Policy
30-Day Money-Back Guarantee
Our Commitment
At The Longevity Pros, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.
Return Eligibility
- • Returns are accepted within 30 days of the delivery date.
- • Products must be in their original packaging with seals intact for unopened returns.
- • Opened products may be returned if less than 25% of the product has been used.
- • Proof of purchase (order confirmation email or order number) is required.
How to Initiate a Return
- Contact our support team at [email protected]
- Include your order number and reason for the return.
- Our team will respond within 24-48 hours with return instructions.
- Ship the product back using the provided return label.
- Refunds are processed within 5-7 business days after we receive the return.
Refund Details
- • Refunds are issued to the original payment method.
- • Shipping costs are non-refundable unless the return is due to our error.
- • Since we offer free shipping, no shipping deduction applies to standard returns.
- • You will receive an email confirmation once your refund has been processed.
Exceptions
- • Items returned after the 30-day window are not eligible for a refund.
- • Products that have been significantly used (more than 25%) may not qualify for a full refund.
- • Damaged or defective products are eligible for a full replacement or refund at any time.
Questions about our return policy? Contact us at [email protected]